The Guidelines for Property Services in Yunnan Province (Trial) will be implemented from July 1

The Guidelines for Property Services in Yunnan Province (Trial) will be implemented from July 1

Original title: "Guidelines for Property Services in Yunnan Province (Trial)" will be implemented from July 1. It is necessary to operate in common parts of the community with the consent of the owner and announce the revenue and expenditure.

The reporter learned from the Department of Housing and Urban-Rural Development of Yunnan Province yesterday that the "Guidelines for Property Services in Yunnan Province (Trial)" (hereinafter referred to as the "Guidelines") will be formally implemented on July 1 this year. The "Guidelines" will regulate property management activities, improve the level of property services, and protect the rights and interests of all parties involved.

Personnel of different property posts shall be classified and dressed uniformly.

Original: Operators of professional and technical posts shall hold professional post certificates according to regulations, including fire control personnel, elevator maintenance personnel, high and low voltage electricians, maintenance personnel of secondary water supply facilities, welders, etc. Service personnel of different posts shall dress uniformly and wear work signs.

Reporter's observation: Some property companies are not even equipped with uniform work uniforms. When they enter the community, the staff are dressed separately. The requirement of classification and uniform dress and wearing work signs will greatly enhance the image of the property and urge the property to do a good job of service according to the post.

Standardize the installation of outdoor anti-theft net and strictly control the safety of falling objects

Original: Closed balconies, verandas and outdoor anti-theft nets. The installation of drying racks and awnings conforms to the architectural design requirements and (temporary) management regulations. Installation is strictly prohibited without approval. Approval by the property enterprise installation of the need for complete procedures, color coordination. The installation position of the outdoor unit of the air conditioner is unified, the condensed water is collected centrally, the outdoor anti-theft net and drying rack are installed firmly, and the pipeline is neat and elegant.

Reporter's observation: most modern buildings are mainly high-rise buildings, which involves the safety management of falling objects from high altitude. The regulation strengthens the management in this respect. Anti-theft nets, drying racks, awnings, external air conditioners, etc. all require strict approval.

Charging equipment should be supported to install new energy vehicles more convenient to use

Property service enterprises shall actively support and cooperate with the installation of charging facilities for new energy vehicles. There are full-time personnel to manage the parking of new energy vehicles and to inspect and manage the charging safety, and there are emergency measures to deal with the problems of parking and charging safety of new energy vehicles.

Reporter's observation: In existing communities, if owners want to buy new energy vehicles, where to charge and whether the charges are expensive are issues that must be considered now. Even, parking spaces in some residential areas are only sold but not rented, leaving some owners who want to install charging piles at a loss. This provision clarifies the relevant responsibilities of property companies and related safety management.

Electric vehicles are strictly prohibited from entering buildings and households. Property personnel should be persuaded to stop them.

Original: Electric cars are strictly prohibited from being parked. Never enter the building, never charge illegally, and never park in the stairwell. Once discovered, the property service personnel shall persuade and stop. Prompt the owner to check the aging and damage of the battery and charger of the electric bicycle. If any problem is found, it is required to replace it in time, and it is forbidden to park and charge in the public parking lot.

Reporter's observation: After the "Guidelines" clarify the responsibilities of property management, owners with aging and damaged batteries and chargers can be prohibited from parking and charging in public parking lots, so as to eliminate fire hazards caused by charging electric bicycles in residential areas and ensure the safety of the owners' living environment.

Classified management of garbage to regulate pet activity areas

Original: Guide the owners to put garbage classification, garbage classification management. Regularly clean and disinfect children's recreational facilities, fitness facilities, etc. Formulate and implement a public system to guide and regulate pet activities in public areas.

Reporter observation: Kunming has been included in the 46 cities in the country to implement the compulsory classification of domestic waste. The implementation of the guidelines will further publicize the idea of garbage classification to the society and protect a better living environment.

The owner's consent should be obtained for the operation of the property to be carried out in the common area.

Original: Property charges should be clearly marked and publicized. The use of common parts, common facilities and equipment for operation shall obtain the consent of the owner and regularly publish the income and expenditure.

Reporter's observation: Some property companies do not publicize the charges and uses of the community, and have the final say on the use of shared parts, shared facilities and equipment. In the future, property companies can no longer insist on going their own way.

Property service satisfaction is not satisfied with the owner scoring evaluation has the final say

At least once a year to carry out a survey of the satisfaction rate of the owners, the conditions can be invited to third-party organizations to carry out the assessment of the satisfaction of the owners. The investigation and evaluation results shall be publicized to the owner in written form, and the problems found in the investigation and evaluation shall be continuously improved, and the improvement results shall be publicized to the owner.

Reporter observation: previously, basically rarely heard of the property initiative to organize such assessments. After the implementation of this regulation, the feedback channels of community owners will be more smooth and the feedback will be more sufficient. At the same time, the property will be urged to rectify more targeted.

Related News

Property companies that provide services to old neighborhoods will get extra points.

It is understood that the "Management Measures for Credit Evaluation of Property Service Enterprises in Yunnan Province (Trial)" will also be announced in the near future. The approach will be in the form of enterprise self-assessment, social evaluation, supervisor audit three forms of property enterprises to score, evaluation. The results of enterprise credit evaluation can be used as a reference for government procurement, selection of enterprises, evaluation and recognition, pricing evaluation, listing and acquisition, financial credit, equity incentive, equity acquisition and other activities. In the bonus items, there will be bonus points for property enterprises to undertake property services in old residential areas. (Reporter Zhang Yong)

(Source: Yunnan Net-Chuncheng Evening News Editor: Xu Qian, Zhu Hongxia)