How to establish the supervision and management mechanism of the security team

In order to ensure the quality of security services, it is generally necessary to adopt eight quality control management mechanisms to ensure that service measures can be fully and effectively implemented:

1. target mechanism

A target quantitative management mechanism is adopted for security service projects, which quantifies service needs, decomposes responsibilities to people and refines them to posts, and links the completion of targets with the performance salary of relevant management personnel. Through a regular and strict evaluation mechanism, the completion of management targets is monitored, deviations are found, and relevant management personnel are ordered to rectify in time to ensure service standards.

2. incentive mechanism

Take effective measures to resolutely put an end to the negative thinking of on-the-job security guards that "they get a fixed salary anyway, do the same for good and bad, do more and do less, and mix one day for a day". By formulating strict regulations on rewards and punishments, carrying out various kinds of selection such as "excellent employees" and "service stars", they can find models, set examples, and strengthen employees' sense of responsibility and pride, encourage employees to catch up with learning and continuously improve service quality.

3. supervision mechanism

Carry out security service management in strict accordance with relevant laws and regulations and the rules and regulations of the purchaser, organize regular return visits every month, actively communicate with the customer's security department, and timely discuss the normal operation of security management and security performance.

The security company shall, in combination with the actual situation of the customer, set up work quality standards for the customer to carry out regular or irregular inspection and supervision of the security guards, and clearly indicate in the records that problems are found to be corrected in a timely manner. For major or repeated problems, the security guards shall be transferred or dismissed.

Invite the customer to organize the relevant competent departments to inspect and assess the performance of the security company, request the relevant management personnel of the customer to strictly supervise and manage the resident security, and actively receive feedback. For the problems found, ensure immediate rectification in place, and reward and punish relevant personnel according to the relevant provisions of the assessment.

The supervision telephone number shall be published to accept complaints and reports from all walks of life. If the investigation is true, it shall be dealt with seriously.

4. self-restraint mechanism

Formulate strict basic requirements for integrity and self-discipline and service standards, delineate "high-voltage lines" for security personnel to perform their duties, and require all security personnel to consciously abide by the various systems of the company and the purchaser. Through training, we will continuously improve the ideological quality of the security team, especially strengthen the recognition of the security personnel to the resident customer units, so that they realize that they are not only employees of the security company, but also a member of the customer unit. Their words and deeds not only represent the image of the security company, but also represent the image of the customer unit.

Self-restraint mechanism, incentive mechanism and supervision mechanism cooperate with each other, and external supervision means can improve the motivation of self-restraint of security personnel, so as to ensure and improve the quality of service.

5. return visit mechanism

Organize a weekly visit to the security department leaders of the customer unit, directly listen to the customer's suggestions, solve the problems existing in the security service, deepen the understanding and communication between the customer and the security team leader, continuously improve the work and improve the service quality.

Organize customer opinion survey activities once a month to grasp the real situation, clarify the gap between various security services and commitment indicators and take improvement measures. And the results of the survey, processing results, improvement measures timely feedback to the customer. The company's major decisions and measures are notified in advance to the relevant person in charge of the customer and approved.

6. emergency mechanism

According to the characteristics of the customer unit, and cooperate with the customer to establish an emergency plan system and emergency drills for the key points, difficulties, emergencies and emergency evacuation drills in the work. If an emergency occurs, the emergency plan will be started immediately to make the emergency handling scientific, orderly, timely and efficient.

All relevant management personnel of the security company keep in touch with each other 24 hours a day, so that when the customer is involved in a security emergency, they can rush to the scene as soon as possible to participate in the handling.

7. guarantee mechanism

All on-duty security guards shall be equipped with necessary security equipment, including walkie-talkies, flashlights, batons, whistles, rubber sticks and other equipment. According to the actual needs of customers and changes in the security situation, all kinds of security equipment shall be updated in a timely manner to improve the level of security physical and technical defense and ensure the quality of security services.

8. innovation mechanism

Advocate innovation in the security service management industry, require employees to combine management concepts, management services and other aspects of the actual work needs to innovate, combine advanced security management models with the actual situation of service customer units in work practice, and innovate work models in a timely manner And actively promote to the same type of industry, so that the security company's security services are improved in innovation, innovated in the promotion, and a benign mechanism is formed, under the premise of ensuring the same service quality, it reflects the characteristics of different regions and different types of security services, and wins the trust and praise of customers.

In strict accordance with the requirements of customers and accept the supervision of customers, give full play to the advantages of professional and modern management of security companies, the two sides work together to protect the safety of customers.